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Important information

 

Lost or damaged luggage

Luggage is considered lost if it didn’t arrive from the departure airport to its final destination. During the check-in and handing over luggage, the airline clerk puts a sticker for its registration. The stickers can be damaged or come off during the sorting of luggage. The luggage can, due to bad weather, or human error, be sent into a wrong direction. These are the most common reasons for luggage heading to a wrong destination. In this case, with an attached ticket, the passenger reports the missing luggage at special counters (LOST LUGGAGE, LOST BAGGAGE, LOST AND FOUND).

After the report, airport services locate the misplaced luggage based on the electronic record of the sticker, size, form and content of luggage, and itinerary. Luggage is usually found within 24 hours and sent on the first flight to the final destination. Then it is subject to strict customs control, which the passenger has to attend sometimes, after which it is sent to the home address, hotel or place of residence of the passenger.

In case of damage or loss of luggage, the passenger is entitled to compensation which shall be paid by the airline. Maximum amount of the compensation is pre-established. Also, airlines agree to refund the cost of unplanned purchasing necessary clothes, in case the traveler finds himself at a destination that is not his place of residence.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Flight cancellation

Airlines may cancel their flights due to various reasons. The most common reason is a small number of passengers on a particular flight, but you will never hear such official information, because it certainly is not in the interest of the airline. In addition, the reasons may be technical in nature, due to announced bad weather, strikes, etc. The rights of passengers in such situations are clearly defined: a full refund or redirection to another flight.

The most common flight changes are already for the next day, but it can happen that the next flight is of a later date. When the expected departure time of the second flight is at least a day after the departure that was planned for the canceled flight, the passenger can be offered hotel accommodation, transfer from the airport to the hotel, free meals and refreshing drinks, a few phone calls, sending fax or e-mails. The passengers are not entitled to a reimbursement of expenses when they are informed about the flight cancellation at least two weeks before the scheduled departure and when offered time of departure and arrival at the planned destination does not significantly deviate from the original. Also, airlines are not required to compensate passengers in the event of unforeseen circumstances such as weather conditions, volcanic eruptions, floods, earthquakes, plane crashes, terrorist threats and the like. In this case, the passengers have only a right for cost reimbursement or flight redirection.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Flight delays

Any delay in takeoff and landing is usually caused by meteorological reasons, technical problems or crowds on the runway. The airline is obliged to inform passengers about flight delays, and an airline clerk to inform passengers of all his rights in this particular case.

Any delay of less than two hours is considered normal, legally acceptable and in this case, airlines have no obligations towards passengers, apart from informing them about the change of time. For longer waiting, airlines have the obligation to care for passengers. The degree of care usually depends on the length of delays. For shorter waiting passengers may be entitled to free meals, refreshments, phone call. Longer waiting may include hotel accommodation, transfers from the airport and back, reimbursement of expenses or redirecting. 

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Involuntary rerouting – redirection

Flight delays can bring travelers into a situation when there is not enough time to make it to the next flight, to be denied the right to board, i.e. lose the connection. Cancellations by the airline can also befall the passenger. Involuntary rerouting is a procedure foreseen by airlines and in such cases involves a change of flight on any basis (change of carrier, flight time change, a change of destination, change of class).

Rerouting, or redirecting to an alternative flight should be similar to the originally scheduled flight. If a passenger has a direct flight, the airline can offer a flight with a stopover at one of the airports in the vicinity and in this case airline bears all the additional costs. If the wait for the redirected flight is longer, the passenger is entitled to a meal, a refreshing drink, phone, accommodation etc., of course, all in accordance with the length of waiting. The passenger may be transferred to another flight and expensive class, if the class on which the passenger bought a ticket is already closed.

In this case, the passenger gets a full service in the more expensive class and doesn’t have the obligation of paying for the price difference. Redirection to a lower class obliges the airline to reimburse the costs. Involuntary rerouting is the alternative offered by companies when there is a delay or cancellation of a flight, but the passenger can always choose a complete refund of costs.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Rights and obligations of the passenger

  • The airline ticket is valid one year from the date of issuance or from the start of the journey unless stated otherwise on the ticket, carrier tariffs, terms of transport or related regulations.
  • If the ticket tariff prescribes it, the passenger is entitled to a free baggage allowance. A child under 2 years of age is not entitled to a seat or free baggage.
  • Excess baggage is charged separately and for that purpose a separate ticket is issued.
  • You can’t transport fragile items in checked baggage, perishable or flammable materials, money, jewelry, articles of precious metals, securities, bonds and other valuables, business documents and personal documents.
  • Firearms, explosives, ammunition, permanent magnet, radioactive, corrosive, flammable substances, or ones with unbearable smell can be transported with a previous agreement and approval from the carrier.
  • The carrier does not guarantee times indicated in the timetable, as well as the issued ticket.
  • Flights cannot be delayed due to travelers who arrive later, and the carrier assumes no liability in such cases.
  • The traveler is required to register with the shipment service on the airport of departure 2 hours, and at the latest 30 minutes before the departure.
  • Time written on the ticket is the time of departure.
  • It is the passenger’s obligation to check the reservation and time of return flight or the return travel at least 24 hours before the travel.
  • The ticket can be changed and refunded only according to terms and tariffs applicable to it.
  • Carriage of electronic equipment is allowed in the cabin, but these devices cannot be used in the cabin during takeoff and landing, for your safety and the safety of other passengers, because they interfere with the electronic instruments of the aircraft.
  • For domestic and international flights of all airlines smoking is not allowed during the whole flight.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Business class

Certainly any passenger who has only travelled in economy has wondered what it is like to travel in the most expensive class of air transport. What are the benefits that it provides? To begin with we want to tell you that there are First Class, Business Class and Economy Class.

The first class is usually the most luxurious class on regular flights and only the largest and richest airlines have it. Business class is actually a middle class with companies that have a first class or the highest luxury category in most companies. In the following text we will speak about the Business class as the best class in air traffic, since First class is present only with some airlines.

On longer flights, you can fully feel the benefits of the Business class in terms of comfort. The seats have more suitable configurations, they are larger, wider, and more comfortable. The space between adjacent seats is larger as well as the space between rows, which increases legroom. With larger airlines and in larger planes seats can be reclined down to 180 degrees. ATR planes have a Business class in the back of the airplane, while in larger planes it is located in the front part and is usually separated by a partition or curtain.

For further destinations, travelers can afford to relax in the Jacuzzi, take a shower, and change clothes. They can get a variety of other trinkets to help during the flight (sleeping mask, socks instead of slippers so the passenger can rest his feet, a change of t-shirt, additional headphones, mini tooth paste and s brush, wet wipes). The passengers have a better service during the flight when it comes to meals, free alcoholic beverages, special audio-visual equipment in the seats and many other amenities which are mostly different for different airlines.

Features of this class can be felt during the stay at the airport, and performing the necessary procedures. These are special luxury waiting areas (lounges) with facilities for both rest and relaxation but also for work. Special check-in counters are also provided. Business Class provide more favorable rules for the carriage of cargo and passengers are entitled to more free baggage by weight concept.

Business class tariffs enable all kinds of changes, without any compensation, even cancelling tickets with full refund.

In order to reduce costs, low-cost companies have been deprived of this luxury and have no Business class.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Choice of seat in airplane

When choosing a seat on the plane, information about the type of airplane you will fly with is of great importance, as well as the class you want to travel in. For the passenger to make a good choice, he needs to get acquainted with the seat configuration of the passenger cabin before reserving a seat. Smaller aircraft such as ATR, FOKKER, most often have the seat configuration 1+2 or 2+2, Boeing planes have most often 3+3, while Airbus 380 Superjumbo aircraft have the 3+4+3 configuration and capacity from 525 to 853 seats.

Seats are marked with numbers and letters. The first written number marks the row, and then a letter marking the column is added to it. You can reserve a seat in several ways: through booking a ticket via various online search engines or while buying a ticket in a travel agency or airline. When checking in, you may also ask the airline employee to reserve a special seat for you, if that seat wasn’t previously reserved for anyone else. If you do not select any of these options, the seat will be automatically assigned when registering online or the employee will assign the first available seat when you register at the counter.

Economy class passengers usually choose a seat by the window or the aisle, in accordance with their preferences. The seat by the window offers a beautiful view, but it is less comfortable and you have to move the other passengers, for example, when you want to go to the toilet.

Legroom extra space is also one of the items that are very important for the passengers. Usually it is more important for bigger or taller passengers, as well as to those whose journey is longer. Low-cost companies usually charge extra for these seats, as well as for the seat reservation. Apart from extra legroom seats, there are also seats next to the exit (emergency seats), that provide additional comfort. However, these seats have a limit as to which passengers can reserve them. These are usually people who the cabin crew assesses as able to react in emergency situations. If the cabin crew assesses that the person seated there isn’t ready or able to cooperate, they can move them to another place.

Aisle seat:

These seats are usually reserved by persons with special needs or those who have an escort assigned to them, for easier supervision.

Bulkhead seat:

They are usually the first seats in economy class, popular with passengers, located behind the cabin and proving additional legroom. Bulkhead seats can also be located in front of the cabin. In such a case, the partition separating the passenger compartment and the part with the toilet, buffet and storage room for the crew, prevents the reclining of the seat.

Recliner seat:

In these seats, the backrest may be slightly lowered back, so the passengers can relax and go to sleep easier. These seats are standard in all planes and with all airlines. The size, level of comfort and materials from which they are made depend on the airline. Such seats with enhanced features, such as better materials, more comfort and space for passengers, are in the business classes of short and medium haul planes.

Lie-flat seat:

This type of seat is usually in the business class and provides the possibility of reclining the seat to an angle of almost 180 degrees. This kind of comfort is particularly significant for intercontinental flights.

Suit seat:

It is the most modern type of seats, which the largest planes of today have. They actually represent smaller cabins, which can provide maximum comfort. The seats can be rotated in different directions and completely brought down to 180 degrees. Moreover, they are equipped with TV screens and various other electronic devices.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Useful advice

You can bring a lot more things on a flight than it is officially allowed. In order to succeed, you must take into account the way you pack, as well as the arrangement of things… Namely, if you have a need for additional luggage, avoid extra expenses by putting heavier stuff in your hand luggage, and the bigger but lighter ones for the suitcase you will hand over at the check-in. When it comes to hand luggage, a weight of 10 to 15 kg is officially allowed, depending on the airline, but 99% per cent of the time no one will ever check it. Considering you have the right to only one hand luggage, you can pack the excess stuff in some larger and tighter bags, which don’t count as separate luggage and can be carried with you on the plane. Also a small (women’s) purse doesn’t count as hand luggage.

Often in situations when you change two or more planes to the final destination, a temporary luggage loss can occur. What does it mean? Due to short connections or errors on transit airports, the luggage gets lost or doesn’t get put on your flight. If that happens at the airport of your final destination, you must report the loss of your luggage. When you report, it is important to leave accurate data, phone numbers, preferably a local number as well, the address where you are staying, suitcase description and as detailed description of the contents as possible. Depending on the airline, the passenger has a right to various compensations, from basic hygiene objects to a money amount for every day of luggage delay. If the luggage isn’t found in a certain amount of time, the passenger has a right to total damage compensation, which is also different from airline to airline.

During the purchase of airline ticket, you must pay attention to the validity of the data, time, date and place of take-off, transit and return. What you must pay special attention to is a correctly spelled name and surname. If a name error occurs, even one letter, the odds are small that it can be corrected, which means new costs for cancellation and issuing another ticket with correct data.

Never pack important or valuable things in the handed luggage (such as medication, important documents, credit cards, papers of value, money, jewellery, keys, cameras, phones and similar electronic devices), lock your luggage and tighten the patch with your name and surname and address on the inner and outer side of the luggage.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Stewardess’ advice

Stewardess’ recommendation for flying with children

The plane separated from the gate and you felt a real relief. Somehow you managed to entertain a three-year-old and a six-month-old baby, although it wasn’t easy.

All of you have settled in your sets, fastened your seatbelts. They both look sleepy, when suddenly through the loudspeaker you hear: “This is your captain speaking. I’m sorry to inform you, but air traffic control has just postponed our flight again. We are going to park. We will be in the air in an hour.”

Right then the baby starts to scream and wakes up the other child, who is too cold at that exact moment. You don’t have a blanket, the stewardesses don’t have a blanket, you’ve used your last diaper and you don’t have anything to entertain your kids with while waiting for the flight. You start to worry that you are in for a hellish ride.

You would be surprised how often I, as a stewardess, see this or a similar scenario. The first plane flight with my daughter was when she was three weeks old, and ever since she has flown almost once a week. Before I did this, I had a fifteen year experience in observing families on travels and I’m here to help you.

One of the most important things you can do when you are traveling with children, is to choose wisely all the things that you will take. Follow these tips and you will see that you are ready for all that airplane travel can have in store for you…

First five basic things for a child/baby

Diapers and tissues – my rule is one each for every hour of flight, plus another five in case of technical and other delays.

Adequate food supplies – if you are breastfeeding, then there is no problem. If not, bring additional food in case the flight is late. When travelling with a baby, you are not limited by the “100ml” rule.

Extra clothes – not just for the baby! A shirt for mom and dad in case of spewing is recommended. Also, a small blanket.

Zip bags – they will be excellent for dirty clothes, dirty diapers and leftover snacks.

Ear tampons – bring enough to have for people around you, since the situations in which the baby is crying can be stressful for them as well.

Five essentials for preschool children

Snacks – save them for travel since your children need them to keep a stable blood sugar level. Bring things they enjoy at home.

Tissues and coasters – you can buy them at any store and use them as a base from which your child can eat and with which it can play, without having to worry about bacteria.

Empty water bottle you can fill with tap water.

Activities – think about what your children do for fun at home, and can be done in a plane in silence. DVD players, dolls, books, paper and crayons… are some of the ideas. Bring many different things to keep their attention!

CARES belt – acronym for “Child Aviation Restraint System”. It refers to the best with which the child should be fastened, for its safety. It is intended for children between 10 and 20 kilograms of weight. You can easily wrap the belt around the airplane seat and pack in your hand luggage.

(About the author: Sara Keagle is a stewardess of a large American airline with over twenty years of experience. On her blog TheFlyingPinto.com she gives advice in order to make airplane travels more pleasant.)

Visas

For most of the countries through which you travel, a transit visa is not necessary unless you leave the transit zone inside the airport terminal.

The visa regime of the United States is very strict and it is particularly reflected with transit passengers.

Visa regimes vary from country to country and depend on the nationality of the person traveling. The rule is that passengers would have to independently inquire about visa requirements of the destination country, and the countries through which they travel, and we will use this opportunity to introduce the visa situation for the citizens of the Republic of Serbia.

As of 19 December 2009, citizens of the Republic of Serbia no longer require a visa to travel to the 25 countries of the European Union, as well as the three countries that are not members of the EU, but are part of the Schengen area. Whether it’s a business or leisure travel, or professional training, Serbian citizens with biometric passports can travel freely to these countries.

Transit visas are necessary in some countries. For most of the countries through which you travel, transit visa is not required unless you leave the transit zone inside the airport terminal. Passengers who will spend more time at the transit airport can leave the transit area to tour the city, of course, with the possession of a transit visa. In this case they pass through passport and customs control, and must possess valid documentation to enter the country of transit.

European countries that do not require visas: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland , Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

The most common transit countries:

Russia:

Citizens of Serbia do not require a transit, nor a residence tourist visa for staying in Russia up to 30 days, so during transit, they can leave the transit area and the airports. Citizens of those countries requiring a visa for Russia do not require a transit visa for staying up to 24 hours.

United Arab Emirates

A transit visa is not required if the travelers do not leave the airport. The Emirates sell a tourist package that provides a visa for up to 96 hours of stay, for all passengers traveling in transit via Dubai and wanting to stay in Dubai.

Turkey

Passengers from Ex-Yugoslavia countries are free to transit through Istanbul, and a residence visa is not required for a stay up to 90 days.

Great Britain

Passengers traveling to the United States, Canada, Australia and New Zealand do not have to own a transit visa, while a visa is required while transiting through Great Britain.

United States of America

The visa regime of the United States is very strict and it is particularly reflected with transit passengers. Passengers who travel from Serbia in the Caribbean, Latin America, or Canada may transit in one of the US airports. A transit visa is required not only in the event that the traveler has to transfer in one of the US airports, but also when the plane has a planned technical landing on US soil.

Canada

Serbian citizens travelling to United States must, apart from the regular visa to the USA, obtain a transit visa for Canada if they transfer through Canada. This visa is obtained by an identical procedure as the temporary residence visa.

The Schengen zone

Citizens of Serbia do not require visas for transit through airports in countries of the Schengen zone: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Electronic tickets

Once, airline tickets were bound and the front page had the signature and logo of the airline. Every airline ticket presented the airline’s identity and every one of them had its own tickets. They also contained instructions for passengers, luggage drawings with prescribed dimensions and various other notifications. According to the decision of the International Air Transport Association, which brings together 240 airlines from 2007, these tickets ceased to be used and electronic air tickets were introduced. Eliminating paper tickets brought a significant reduction of costs for the airlines, and also a decrease of prices in airline traffic in recent years. The International Air Transport Association (IATA) has estimated that it would thus facilitate and speed-up the check-in for passengers or enable them to check-in themselves, facilitate the change of date, passengers can inform themselves via the browser on certain flights and airlines, on the other hand it allows the airlines huge savings on an annual basis. For travel agencies, “e-ticketing” provides greater possibilities of managing operations because they are able to carry out changes to reservations while on the phone with the passenger. According to estimates IATA, which accounts for about 94 percent of world air transport, would annually earn about 3 billion US dollars, or an average of about 9 dollars per tickets while issuing an electronic ticket, compared to printing paper tickets. When an electronic ticket is issued for a given journey, an electronic record is formed in the company’s system, containing data on the number of reservations and the number of the ticket itself and it represents confirmation of purchasing a seat in the plane. You don’t even need a printed airline ticket to fly, you only need to go to the check-in counter with your passport, where the staff will find you in the system and give you a boarding pass. For your own security, you can print it. In today's world almost all tickets are sold in electronic format, and many companies even charge extra for the issuance of paper tickets. For additional information you can contact us via the contact page, or by phone 011 218 56 16

Special luggage

Special luggage includes luggage that significantly deviates from the standard suitcases by their shapes and sizes. All sports equipment is measured and classified into three categories: small, medium, and large.

Bicycle

Bicycle transportation is usually charged by tariffs depending on the airline and the destination. They must be packed in a prescribed manner in special boxes for bicycles or as checked baggage, while some companies do not set any conditions. That is why you should thoroughly enquire about everything before the flight, not only with the airline, but if possible on the airport of departure.

Ski, snowboard and golf equipment

It can be easily transported as checked baggage, which counts as one piece of luggage when packed together and it counts in the overall luggage adhering to the weight concept. There is also the option of additional charge if the equipment is transported as additional luggage according to predetermined tariffs depending on the carrier. For this equipment you need a reservation and confirmation 48 hours before the flight.

Kayak, canoe and surfing equipment

Some airlines do not have the possibility of transporting this equipment due to the types of aircraft. They must mostly be checked as goods and in such cases are transported according to rules of cargo transport. Every airline prescribes its own rules for the transportation of special luggage depending on their own tariff system, price determining concept and the type of aircraft transporting the equipment.

Diving equipment

Diving equipment can consist of a suit, vest, socks, masks, shoes, flippers, knife and regulator. Diving lamps must be transported as hand luggage and the lamps and batteries must be removed from it. The oxygen bottle must be empty and the valve on it must be open and removed. Diving equipment can be packaged together and checked in as a single piece of luggage (piece concept), in case it exceeds the allowed limit, a special tariff is charged.

Musical instruments

Musical instruments can be transported in several ways. Instruments can be transported as registered if they are packaged in a hard case. Airlines are not liable for damage if the instruments are badly packaged.

Instruments whose length exceeds 100cm may be transported exclusively as one piece of luggage (they can’t be packaged along with some other things). For instruments longer than 203cm or heavier than 32 kg the airline’s agreement is necessary. Smaller musical instruments can be transported in the hand luggage if they can be put into the hand luggage cassettes above the seats. For larger instruments that are transported in passenger cabins it is necessary to reserve an additional seat. The additional seat is charged at the full price of an adult ticket.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Pets on the plane

Most airlines allow the transportation of small and light pets (dogs, cats, birds) in the passenger cabin, under the condition that the overall weight of the animal and the cage does not exceed a prescribed number, the cage must be waterproof and bite-resistant and must not exceed 115cm in the sum of cage sides, while some airlines do not allow the transportation of animals under any conditions, unless it is a guide dog. The transportation price depends on the destination and the carrier. Some airlines charge for this service per kilo of the animal and depending on the destination, while some charge for this service according to previously prescribed tariffs.

Animals that cannot be transported in the cabin will be transported in the appropriate parts of the cargo space, which has a regulated temperature and pressure. An animal in a cage must have enough space to stand up, to move. The enclosure must be equipped with containers for water and food.

Guide dogs for the blind and the deaf are usually transported free of charge and can travel in the cabin, regardless of size. This service must be notified in advance through the reservation.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Passenger FAQ

By when must the ticket be booked?

Tickets can be booked at any time, but the price is not guaranteed. Our suggestion is to make the booking at once, since it is free and non-binding. During the reservation, you can decide whether to travel or not, and the price is certain.
How long does the reservation last?

Some reservations last longer, some shorter, but it all depends on many factors. Most bookings last for 3 days, but there are those that last only one day. Some may be prolonged, some not, depending on the current availability. The real duration info can only be obtained after making a reservation.
How much luggage is allowed?

Most airlines allow one luggage of 20 kg as part of the price of airline tickets, even on long-haul flights, but there are those that ask for a separate charge on every piece of luggage. If you have two or more pieces of luggage, it is possible to make a payment, which varies depending on what airline you fly with.
Is it possible to buy a one-way ticket?

One-way airline ticket can be purchased, but not to all destinations. For instance, for USA you need to have a return ticket, unless you have a permit for a temporary or permanent stay.
What happens to the ticket in case of a shift in time or cancellation of a flight?

The conditions that are prescribed by the airline mostly depend on the class of your airline ticket. For example, a ticket purchased for the cheapest class, if cancelled completely goes to waste, only a small portion of the taxes is refundable. If the ticket is for one of the more expensive classes, you can expect a full refund or a larger part. If a shift or cancellation occurred because of the airline, the refund conditions are much more favourable.
Is the ticket refundable in case of not getting a visa?

Most airlines approve a 100% refund if the reason is a refusal of visa. As proof you need to have a document from the embassy.
Can someone else use my ticket?

The ticket cannot be switched to another name in any option.
How long is an airline ticket valid?

Each airline ticket is valid for a year from the date of issuing.
What is an electronic ticket?

Ten years ago, all airlines issued paper tickets and passengers couldn’t travel without such a ticket. If someone lost a paper ticket, additional costs and complications would ensue. Today almost every airline member of IATA issues only electronic tickets. That means that your airline ticket has a specific number and that the document you receive from us is only some kind of certificate of an issued ticket. It is still good to have that certificate with yourself at the airport since the number of your ticket is written on it. Luckily, that number is stored in the system, which means that the loss of the certificate does not cause any problems. For some airlines and airports it is enough present just an identity document.
My passport expires soon. Can I still travel?

It would be good to ensure the validity of your passport in advance, before the beginning of the journey (some destinations require that your passport is valid for a certain amount of time). Contact the nearest local embassy of the country to which you intend to travel.
Can I travel while pregnant?

Yes, but only up to the 28th week of pregnancy (7 months), you can travel when you are pregnant and will be the subject of constant care and attention of our staff during your trip. After this period, it is essential that, when you book, you inform our staff about your condition, so you can receive, for your full safety, consent from the doctor – “Airline” to travel by plane.
I have difficulty in movement. What facilities are available at the airport and on the plane?

It is necessary, first of all, to draw attention to this when making a reservation. The assistance is determined according to the level of ability of movement. In milder cases, a wheelchair will wait for you at the check-in baggage and will take you to the gate. You will board the plane yourself. In more severe cases, if boarding the plane is a problem for you, you will be taken into it via a special wheelchair. In the gravest cases of total disability, you may travel only upon the approval of the doctor – “Airline”, who will determine whether an escort is needed.
What happens if my luggage exceeds the weight limit?

If your luggage exceeds the weight limit, every additional kilo will be treated as excess luggage and is paid for directly at the check-in counter according to a specific per kilo price list.
What are the restrictions for hand baggage to be taken into the cabin?

Možete uneti jednu torbu po osobi, težine do 10 kilograma. Maksimalna dimenzija (dužina + širina + visina) može biti do 115 cm.
Can I bring musical instruments into the cabin?

Musical instruments that can easily be placed in the lap can be brought into the cabin. You can also bring larger musical instruments into the cabin (whose volume does not exceed the door frames), as well as very expensive smaller instruments, but they must be placed in boxes, announced in advance, you must get the consent for their transport and reserve an additional seat for them. Instruments must not contain any dangerous materials or articles which are not allowed on board the plane.
Can I bring my pet into the cabin with me?

Yes. In order to provide your, and the safety of others, you need to announce and book the transport of your pet (dogs, cats, birds and other small pets) at the local office of the airline with the necessary documentation and health permits for your pet. Your pet can’t have more than 10 kilograms with the cage (basket) which you have provided for him according to regulations, and their weight is paid for as additional luggage by the active tariff.
Which animals can’t be brought into the cabin?

All animals weighing over 10 kilograms, that don’t have a cage (basket), aren’t checked in at the customs and don’t have the necessary documents.”



For additional information you can contact us via the contact page, or by phone 011 218 56 16

Special meals on the plane

Most airlines offer travelers a choice of special meals in accordance with their needs and habits.

Vegetarian oriental meal - is a vegan meal prepared in the Eastern way (Chinese or Japanese)
Kosher meal – is prepared according to the Orthodox Jewish traditions in the diet. Numerous and very complicated rules are observed when preparing this meal.
Chinese style of vegetarian cuisine
Jaina vegetarian meal - vegetarian meal prepared especially for believers of Jainism, an Indian religion
Indian style vegetarian food - prepared in accordance with Jaina traditions
Vegetarian meal - prepared exclusively from plant products
Western-style meal - without meat and dairy products.
Hindu meal - Meals are prepared in accordance with religious rules. Prepared without beef, beef products and without pork
Muslim meal – without adding pork or pork products, gelatin or alcohol (wine sauces). Replacement of this meal can be VGML, which is prepared using exclusively vegetable origin products, or SFML, which, apart from all kinds of fruit and vegetables, also contains fish, using only vegetable fats.
Meal for diabetes – the meal is prepared without products which cause a sudden increase in blood glucose, taking into account a balanced amount of proteins, carbohydrates and fats. Milk and dairy products without sugar, all kinds of fresh fruits and vegetables, white fish and lean meats can also be used.
Light meal – light, low-fat and mildly spiced meals include lean meat or fish.
Gluten-free meal - Meals prepared with low-calorie foods. Do not include pasta, baked goods or products containing cream.
Salt-free meal – mildly spiced meals, with a small amount of salt. Salted, smoked, and canned meat is now allowed. Cereals and cereal products are welcome, as well as all vegetables.
Low fat/cholesterol meal - Contains ingredients with a minimal amount of fat, no cholesterol.
Lactose-free meal – diet meal, containing lactose-free products. Ingredients for the preparation are meat, fish, poultry, pastries without milk, vegetables and fresh fruit.
Meal for babies (up to 24 months of age) - consists of vegetable and fruit porridges. It must be originally packaged by the manufacturers.
Kids meal (2-14 years) - A balanced, child-friendly menu without the hot spices. For example, pasta with tomato sauce, chicken croquettes...
Seafood meal – prepared from fish, vegetables, eggs, fruits and foods with carbohydrates. Exclusively fats of vegetable origin are used.
Meal with a limited amount of protein - it is intended for people with diseases of the liver and kidneys. Meals are prepared from fresh fruit and vegetables, vegetable fat and spices and limited quantities of eggs or meat.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Passengers with special needs

Passengers who need wheelchairs have to notify the company when making their booking. Most carriers and airports offer free wheelchairs and transport vehicles with escorts for departure and arrival. Also, this service has to be requested when booking a flight, so the passenger receives confirmation from the carrier that it will be done. Some carriers on long-haul flights offer a special wheelchair to move around the cabin (wheelchair on board). Passengers with their own wheelchair should specify the size and weight of the wheelchair during booking, transport in the trunk is free. For this kind of need there are different categories depending on the condition of passengers and they refer to complete immobility, partial immobility, whether the passenger can move through smaller or lager sections, whether they need help with going up or down the stairs.

Passengers with impaired hearing or eyesight

At their request, carriers provide an escort service at the airport. The transport of dogs trained for helping in the cabin is free. Please notify the carrier while booking that you intend to fly with the help of a dog.

Transport of passengers with infectious diseases

Carriers usually don’t accept the transport of persons with infectious diseases such as open Tuberculosis, infectious hepatitis, scarlet fever, diphtheria, chicken pox or similar illnesses.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Air transportation of sporting weapons and ammunition

Carrying sporting weapons and ammunition in hand luggage is strictly forbidden.

The weapons are transported under special and very strict rules. They can be carried as checked baggage, respecting the weight concept. This baggage must be separately announced when booking and it requires approval by the airline.

Apart from the proper packaging and handing over during registration, a passenger carrying this kind of equipment must have the following documentation:

  • Licence for carrying weapons
  • Export licence from the country he is travelling from and import licence from the destination country
  • Special customs permissions from the country the weapons are being brought into

 

For the transfer of sporting weapons and ammunition be sure to inquire with the airline and with the police services in order to obtain all the necessary documentation. Documentation required for the carriage of sporting weapons and ammunition depends on each country, as well as the airline. Some companies do not even allow the transfer of weapons under any circumstances.

For additional information you can contact us via the contact page, or by phone 011 218 56 16

Taxi services – A list of Belgrade taxi associations

Taxi services – A list of Belgrade taxi associations

Taxi fares:

Service

Tariff 1
(06:00-22:00)

Tariff 2
(22:00-06:00,
Sunday's and Holidays)

Tariff 3
(Out of town)

Start

140

140

140

Kilometre of ride

55

70

110

An hour of waiting

750

750

750


*All prices are in RSD 

 

  • Alo taxi - Telefon: (+381 11) 3564 555
  • Alfa M taxi - Telefon: (+381 11) 9807
  • Aurora taxi - Telefon: (+381 11) 3699 333
  • Beotaxi - Telefon: (+381 11) 970
  • Beogradski taxi - Telefon: (+381 11) 9801, Web site: http://www.beogradski-taxi.com/
  • CD Pepsis - Telefon: (+381 11) 4882 200
  • City taxi - Telefon: (+381 11) 3940 022
  • Čukarički plavi taxi - Telefon: (+381 11) 9805
  • Evro gold taxi - Telefon: (+381 11) 3291 818
  • Joker taxi - Telefon: (+381 11) 3970 764
  • Lux taxi - Telefon: (+381 11) 3033 123, (+381 65) 3033 123, SMS: 3033, E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it., Web site: http://www.luxtaxi.rs/
  • Maxiss taxi - Telefon: (+381 11) 9804
  • Nacionalni taxi - Telefon: (+381 11) 3777 999
  • Naj company - Telefon: (+381 11) 3960 823
  • NBA taxi - Telefon: (+381 11) 3185 777
  • Novi plus taxi - Telefon: (+381 11) 3169 999
  • Pink taxi - Telefon: (+381 11) 9803, (+381 11) 4889 977, (+381 65) 4889 977, SMS: 5353, Web site: http://www.pinktaxi.info/
  • Radio taxi inbaco - Telefon: (+381 11) 9801
  • Taxi Bel - Telefon: (+381 11) 9808
  • Žuti taxi - Telefon: (+381 11) 9802